Refund and Returns Policy

Shipping & Returns Policy

At Bern+Lab Lebanon (BERN LB SARL), customer satisfaction is our priority. Please review our shipping and returns policy carefully before placing an order.

Shipping Information

We currently ship within Lebanon only.

• Shipping Method: Individual Courier Service
• Estimated Delivery Time: 1–2 business days
• Shipping Cost: Free of charge – covered by the seller
• Taxes & Duties: Fully covered by the seller

Please note that delivery times may vary slightly due to circumstances beyond our control.

Returns Policy

If you are not satisfied with your purchase, you may request a return under the following conditions:

• Return Period: Within 14 days of receiving your order
• Product Condition: Unused and in original packaging
• Return Shipping Cost: Covered by the customer

Products that do not meet these conditions will not be accepted for return.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please follow the steps below:

• The product must be unused and in an unopened package
• Contact us via WhatsApp or email
• Send clear photos of the product and packaging for verification

Once your request is reviewed, our team will contact you to provide a suitable solution.

Contact Information

For any questions regarding shipping, returns, or damaged items, please contact us:

• Email: contact@bernlablb.com
• WhatsApp: (+961) 78 723 141